Refund & Cancellation Policy

We understand that travel plans may change unexpectedly. At Pondicherry Cabs, we strive to make cancellations and refunds simple, fair, and transparent.

1. Cancellation by Customer

• If you wish to cancel a booking, please contact us via WhatsApp or phone as soon as possible.
• No cancellation fee applies if cancelled at least 24 hours before the scheduled pickup time.
• For cancellations made within 24 hours of pickup, a minimum cancellation fee of ₹300 or driver allowance (whichever is higher) may be charged.
• Once the vehicle has been dispatched, the customer is responsible for applicable minimum distance and driver bata charges.

2. Cancellation by Pondicherry Cabs

In rare situations, if we must cancel due to vehicle unavailability or unavoidable reasons (breakdown, emergency, weather), customers will receive a full refund of any advance payment made. We will also make every effort to arrange an alternate vehicle of similar class.

3. Refunds

• Refunds for eligible cancellations will be processed within 5–10 business days after confirmation.
• Refunds are made to the original mode of payment or as agreed with the customer.
• For payments made in cash, customers must share valid account details for online refund transfer.

4. No Show Policy

If the customer fails to show up at the pickup location or does not respond to calls/messages after vehicle arrival, the booking will be treated as a “No Show” and may not be eligible for refund.

5. Partial Refunds

If the trip is cut short by the customer mid-way, charges will apply based on the distance covered, minimum kilometre rule, and applicable driver bata. Remaining balance, if any, may be refunded at our discretion.

6. Contact for Refunds

For any refund-related queries or assistance, please contact our support team:

• Mobile: +91 9500723335
• Email: pondicherrycabs.com@gmail.com
• Address:17/18, First Cross Street, Pondicherry

Last Updated: October 2025